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ServiceNow ITOM Developer in Bengalur...

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ServiceNow ITOM Developer

APN Healthcare Solutions Bengaluru, Karnataka (Onsite) Contractor
Title: ServiceNow ITOM Developer
Location: Remote

  • Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM and CMDB solutions.
  • Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
  • Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.
  • Integrate ServiceNow with other ITOM tools and external platforms using APIs and web services.
  • Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes.
  • Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
  • Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively identifying opportunities for process improvement and system optimization.
  • Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.
  • Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 5-7 years of experience as a ServiceNow Developer, with a focus on ITOM and CMDB.
  • Strong expertise in ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management.
  • Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
  • Experience with ServiceNow integration using APIs and web services.
  • Familiarity with ITIL processes and best practices related to ITOM and CMDB.
  • Excellent problem-solving skills and ability to troubleshoot technical issues independently.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
  • ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.

Recommended Skills

  • Api
  • Automation
  • Business Process Improvement
  • Communication
  • Configuration Management
  • Data Modeling

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Job ID: 23-02807

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