Service Now ITAM

Detailed JD
Core Accountabilities



ServiceNow ITAM products - HAM/SAM/SAM Pro solution design and deployments

Integration of ServiceNow ITAM with 3rd party tools/applications/platforms

Responsible for creating design for data upload/ mail merge templates for automated data feeds

Participate in work flow analysis and work flow redesign

Produce a detailed technical design document and effort estimation for Proposal to match requirements/expectations



Key Requirements



Strong analytical, problem solving, and collaborative skills.

Thorough understanding of ITAM processes.

Solid knowledge on CMDB & Service Mapping.

Implementation experience in ServiceNowDiscovery &ITAM modules.

Experience interpreting software licensing terms and conditions.

Hands-on experience in software license reconciling.

Experience in installing HAM / SAM Modules and also SAM PRO

End to End Asset Management Life Cycle experience in Hardware assets.

Experience in all processes including but not limited to New Assets, IMACs, Retirements, Disposals.

Create/Update to asset records in the database accordingly throughout all stages of asset lifecycle.

Generate asset reports from ServiceNow tool like Procurement, Pending for disposal, Duplicate serial numbers regarding the services as well as ad-hoc reportas and when required by the customer.

Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with projectobjectives and deadlines.

Integration experience with other 3rd partyAsset Management tools.

Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.

Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)

Hands-on experience developing using JavaScript.

Hands-on experience working with relational databases.

Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.

Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.

Experience utilizing Agile/SCRUM Methodologies.

Understanding of the systems development life cycle (SDLC) processes.

Strong understanding of troubleshooting principles and practices

Ability to work independently and take initiative in problem solving

Proficient critical thinking, analytical, problem-solving, and reasoning skills

Must be able to learn and support new and fast-changing technologies

Minimum Qualifications



Bachelor's degree in Computer Science, Engineering, or related area of study

4+ years of experience in ServiceNow development

4+ years of experience with ServiceNow - Integrations hand-on knowledge of module features, functionalities and workflows



Desired Qualifications



ITIL V4 foundation certification

ServiceNow Certified ITAM Specialist - HAM / SAM Pro