Oracle DBA

 Experience- 3+ Years
Location -Chennai

• Resolve the applications related issues, provide updates and perform root cause analysis.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Identify and provide resolutions ranging in complexity from medium to high.
• Troubleshoot customer application software issues and follow-up until completion.
• Answers customer queries and provide the solution through Calls and remote support.
• Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
• Implement improvements to reduce the bugs and common problems had by users.
• Install, test and troubleshoot regular and custom made applications and train clients on different functions of the application.
•  Analyze production incidents and document the resolutions applied.
• Document incidents and their resolution, facilitating further resolutions.
•  Interact with final users in the day to day support work.
•  Interact with different users and read between the lines to facilitate the incidents analysis.
• Contributes to the planning for application maintenance removing bugs.
• Attend incident management (IM) calls to follow production issues and report status from the IT side.
• Attend IM calls to follow incidents evolution guiding the team to reach the resolution of the incident through final solution or work around.
• Report IT status regarding the incident, defining next steps.
•  Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents.
• Investigates application incidents for missing or incorrect functionality.
• Assesses incident resolution and estimates application changes.
• Applies resolutions, leading to timely, and error free revisions in applications.
• Daily maintaining the customer reports in excel day by day.