Principal, Data Scientist

JOB TITLE : Data Scientist

Technical Skill / Delivery:

• Ability to prepare model training data in BigQuery and GCS
• Strong SQL skills working with complex queries (Aggregate/ Window functions/CASE statements).
• Excellent scripting and coding skills, able to code using well defined patterns
• Strong Machine Learning modeling skills and MLOpsAble to build/deploy/support end to end (Data Ingestion/Prep – Model Training – Dashboard) machine learning systems.
• Expertise with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn)
• Query optimization to improve data preparation performance
• Hands on experience with Google Data and ML Products (e.g. BigQuery, VertexAI Notebooks and Pipelines, etc.).
• Experience in data processing using SQL and PySpark
• Able to build/deploy end to end (Data Ingestion/Prep – Model Training – Dashboard) machine learning systems.
• Ability to lead Machine Learning projects end to end (Data Ingestion – Data Prep – Model Training – Deployment – Dashboarding). Working with JIRA/Confluence.

Best Practices:

• Strong knowledge in DevOps/MLOps best practices
• Experience in using multiple ML Libraries in cross platform implementations (Python/R)
• Experience in Machine Learning Training/Prediction/Deployment implementation.

Business Domain:

• Good understanding of internal data domains (e.g. Empower, Oracle, Kronos, Employee, NICE).
• Good understanding of Contact Center Switch data

Soft Skills

• Ability to write clear concise code.
• Strong organizational skills.
• Able to work with cross functional teams in problem solving and adding business value with AI-ML.
• Strong team player.
• Good verbal & written communication skills
• Must be a fast learner
• Ability to document processes in the Machine Learning Lifecycle
• Strong team player by contributing to the innovative ideas that enhance our AI-ML capabilities.
• Strong documentation skills.
• Build strong relationship with business partners.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.