Systems Software Principal Engineer

Mandatory :

• Overall minimum IT experience - 10 years
• Mandatory hands-on with minimum 6 years of experience in Service now applications such as ITOM/ITAM-CMDB/HRSD
• In depth working experience in at least 2-3 other applications modules Such SAM, HAM, ITBM, Service Portal or Integrations

High level JD :

• Requirement Gathering : Excellent communication skills to collaborate with stakeholders, including business users and IT teams, to understand their needs and translate them into ServiceNow requirements.
• Application Development : Expert in Design, develop, and customize ServiceNow applications, modules, and workflows to meet organizational needs. This includes configuring complex application components in service portal, forms, tables and logic workflows.
• Scripting : Expert in writing and maintaining scripts using JavaScript, Glide Script, Angular JS/NodeJS, HTML/CSS and other scripting languages to automate processes, create rules, and enhance ServiceNow functionality.
• Integration : Expert in Integrating ServiceNow with other third-party applications and systems using APIs, web services, and middleware tools.
• User, Group & license Administration : Manage user roles, permissions, and access controls within ServiceNow, ensuring proper security and data protection. Expert in Maintaining licenses within entitled for compliance
• Reporting and Analytics : Create and maintain reports and dashboards to provide insights into system performance, usage, and compliance.
• Documentation : Maintain comprehensive documentation of configurations, customizations, architecture flow diagrams and changes made in the ServiceNow platform.
• Upgrades and Patch Management : Stay up-to-date with ServiceNow releases and apply upgrades and patches as needed, ensuring system stability and security.
• Training and Support : Provide training and support to end-users, helping them utilize

Preferred qualification :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience
• Minimum 6 years of hands-on experience in ServiceNow development (JavaScript and scripting languages)
• ServiceNow Certification (e.g., Certified ServiceNow Developer) is a plus
• Knowledge of ITAM and ITOM process is preferred
• Demonstrated experience in architecting and configuring solutions in ServiceNow ITOM, ITSM and Agile modules
• Experience with ServiceNow integrations using LDAP, SSO, Mid server, web-services, email and other relevant technologies
• Configured ServiceNow CMDB and Discovery probes and sensors
• Design Automation workflows using ServiceNow Orchestration, Integration Hub and spokes
• Experience with ServiceNow Platform applications and capabilities like Virtual Agent, Portal, Flow Designer, predictive intelligence, mobile apps etc. 

And Ideally :

• Strong analytical, organizational and problem-solving skills
• Excellent verbal and written communication skills
• Project management experience is a plus
• Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals

Who We Are :

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Employment Requirements : TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.