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L3 Support Engineer posted by Accolite Software

Missing Translation:
Full Time
Hyderabad, Telangana, India
2 Applications

Job Description

Key Responsibilities:
  • Provide technical support the products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues.
  • Evaluate, troubleshoot and follow-up customer issues while tracking details in the Customer Relations Management system.
  • Identify, replicate, and document customer reported product defects and enhancement requests.
  • Develop and test workarounds when and if applicable.
  • Interact with internal and external department resources for problem determination, resolution, and escalation.
  • Installation / de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary.
  • Participate and articulate test cases for management and the product development team when necessary
  • Write online documentation, such as FAQ's and technical notes on an as needed basis

  • Experience with relational databases (MSSQL, Oracle)
  • Knowledge of Java script, HTML5, Web Development
  • Knowledge of web services
  • General knowledge of software design and implementation.
  • Experience in environment configuration
  • Experience with Windows and Linux operating systems



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