The job L3 Support Engineer has been saved.


Ready to apply?

Please confirm your email to start the apply process.

The Job has been saved succesfully

Enter your email address to save this job

You are saving this job as:


Complete your application


forgot password?

Don't have an account?

search results

L3 Support Engineer posted by Accolite Software

Missing Translation:
Full Time
Hyderabad, Telangana, India
1 Application

Job Description

Key Responsibilities:
  • Provide technical support the products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues.
  • Evaluate, troubleshoot and follow-up customer issues while tracking details in the Customer Relations Management system.
  • Identify, replicate, and document customer reported product defects and enhancement requests.
  • Develop and test workarounds when and if applicable.
  • Interact with internal and external department resources for problem determination, resolution, and escalation.
  • Installation / de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary.
  • Participate and articulate test cases for management and the product development team when necessary
  • Write online documentation, such as FAQ's and technical notes on an as needed basis

  • Experience with relational databases (MSSQL, Oracle)
  • Knowledge of Java script, HTML5, Web Development
  • Knowledge of web services
  • General knowledge of software design and implementation.
  • Experience in environment configuration
  • Experience with Windows and Linux operating systems



Similar Jobs

Technical Support Associate Hyderabad ProZentech Solutions pvt ltd
Associate System Engineer Hyderabad ASPL Info
Testing Engineer Hyderabad Tvisha Technologies Pvt. Ltd
UI Developer Hyderabad Sixpath Technologies
.Net / Java Developer Hyderabad Java Matic IT Solutions
Network Engineer - CCNA Hyderabad Cyient Ltd
Software Engineer - Trainee Hyderabad Dhatsol IT Solutions Pvt Ltd
Manager - Quality Control Hyderabad Ramky Group
Product Manager Hyderabad computenext

Email me jobs like these

Thank you. We will send jobs matching these to