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Technical Support Engineer posted by Inventum Technologies

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Full Time
Noida, Uttar Pradesh, India
7 Applications

Job Description

Urgently looking for Technical Support Engineer (L1, L2 and L3) for an IT company (Product based) in Noida.

Roles :
  • Monitoring and administration of Linux servers and applications in 24x7 shifts
  • Resolving issues as per SLAs
  • Escalation of issues in a timely manner
  • Extending expert technical assistance to customers in case any Trouble Ticket gets escalated for high end resolutions.
  • Install patches / fix on customer’s appliances / system with the prior approval of Technical Consultant and customer.
  • Monitor the flow of Ownership and Escalation
  • Daily Ownership case scrubs / audits:- Thorough check while performing audits (Calls and Cases) is required by an L3 to zero down the defects in troubleshooting and invalid escalation and ownerships.
  • Check whether correct troubleshooting steps are being taken or not. Intervene in case any wrong procedure is being followed in order to resolve the case.
  • Feedback:- Provide feedback at regular intervals to maintain  consistency in the process and technical troubleshooting (documented feedback – signed and acknowledged by the giver  and taker).
  • Document resolutions provided and share with the team.
  • Reporting:- Weekly report of the activities undertaken to be  provided to the HOD / Manager.
  • Provide training to team as well as customers in order to enhance their knowledge and skill set to handle the customer queries / complaints more effectively and efficiently.

Requirements :
  • 0-7 years of relevant experience
  • Must possess excellent written and verbal communication skills.
  • Good IP and Ethernet networking skills; hands on exposure in installing and managing routers and switches
  • Prior experience in usage, installation and management of NMS systems is desired
  • Good aptitude to troubleshoot complex Network issues 
  • Knowledge of monitoring tools and packet analyzers like  Wireshark and sniffer will be added advantage
  • Strong knowledge in Linux administration
  • Basic knowledge of Linux shell scripting
  • Certifications in RHCE, CCNA would be an added advantage.
  • Willingness work in 24/7 working environment.



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