Inbound & Outbound Sales Representative - Voice

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Inbound/Outbound Sales Representative working onsite in Mumbai, Maharashtra, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers or prospective inquiries. Focused on educating the customer on their current products or services, you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s qualifying leads, resolving unique customer concerns, or fulfilling a need with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and product and brand knowledge to handle customer interactions, management objections and ultimately close the sale
• Effectively listen and ask pertinent questions to identify sales opportunity cues, recommend, quote and negotiate products or services that meet those customer needs
• Operate as a lead point of contact for all matters related to seller/customer portfolio and conduct deep dive analysis, develop and execute plans with existing sellers
• Publish key insights and action plans based on data

What You Bring to the Role

• Applied sales experience with a customer focus mindset
• Impeccable spoken and written English language skills
• High school diploma or equivalent
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Relocation assistance for those looking to move to Mumbai
• Base wage plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include paid time office, tuition reimbursement, health and wellness incentives, and so much more

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A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.