ServiceNow Integration Development- Design, develop, and implement end-to-end ServiceNow integrations with third-party systems, applications, and platforms.
Collaborate with stakeholders to gather integration requirements and translate them into technical specifications.
Integration Architecture: Define and implement integration architectures to ensure scalability, reliability, and performance of ServiceNow integrations.
Evaluate and recommend integration patterns and best practices.
RESTful and SOAP Web Services: Create and maintain RESTful and SOAP web services for data exchange between ServiceNow and external systems.
Implement secure and efficient communication protocols.
Orchestration and Automation: Develop workflow orchestrations and automation scripts using ServiceNow Orchestration to streamline business processes.
ServiceNow Scripting: Write and maintain scripts in ServiceNow Business Rules, Client Scripts, and Server Scripts for data manipulation and transformation.
Debug and troubleshoot integration-related issues.
Integration Testing: Conduct thorough testing of integrations to ensure data accuracy, system compatibility, and adherence to business requirements.
Collaborate with quality assurance teams to execute comprehensive test plans.
Documentation: Create and maintain technical documentation for all ServiceNow integrations, including architecture diagrams, data flow charts, and API specifications.
Provide documentation for end-users and support teams.
Collaboration and Communication: Collaborate with cross-functional teams to gather integration requirements and ensure alignment with business goals.
Communicate effectively with technical and non-technical stakeholders to convey integration strategies and progress.
Incident and Problem Resolution: Provide timely and effective support for integration-related incidents and problems.
Participate in root cause analysis and implement corrective actions.
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