District Manager

Job Description
1. JOB DETAILS: Position Title: District Manager Reports to: Area Manager/Zonal Manager/Senior Manager/DGM Department: Operations Support Division: South Job Code: Prepared / Revised on: 1st April 2016

2. JOB PURPOSE: Responsible to support Restaurant Managers for smooth and uninterrupted running of Restaurants. Overall operation of Restaurants/respective area as per the laid guidelines / SOP, conducting various audits (as prescribed from time to time) & driving sales and profitability as per the budgets.

3. JOB DIMENSIONS: Financial Data & Number of Staff Supervised: 150 Operating Budget / Revenues... 1.5 Crores Direct Reports:
Total: 5-6 Restaurant Managers
150 Employees

4. KEY ACCOUNTABILITIES: Description Performance Indicators Handle multiple Restaurants and ensuring smooth and uninterrupted function of Restaurants.

Working towards achieving ambition 2011

Planning and carryout LSM plans.

Conducting staff meeting at periodic intervals and ensure motivation of the team. Keeping Fun at work culture alive.

• Lower attrition rate

Maintaining various MIS reports, analyse and identifying areas of opportunity

• OER, C S Audit, FIDA

Liaison with Govt officials / environmental bodies( if required) for legal permissions/licences

• Reqd Restaurant Licences in place

Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction

• Sale growth

Quality compliance and working for quality improvement in consultation with Quality Dept

• Ingredient evaluation
• OER product quality

Developing and implementing procedures, control systems for maintaining hygiene and quality standards. OER Product quality
OER Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.

• Profit & Loss statement

Ensuring high quality services, resulting in customer delight and optimum resource utilization.
Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

• KKM
• CSI score

People Management, continuous Training of employees.
Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets

• Training MIS
• MTD Training audit

Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff.

• Friday Training Day

5. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal:

• All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale, MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)

External:

• External customer
• Telecom service provider
• Serco Call Centre
• Finance Support providers e.g. IDBI, Sodexo, Accor, CMS
• All Vendors
• Govt official

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any Graduate/MBA/PGDBA
• Experience 5-10 years' experience in the QSR/Food Retail/Hospitality industry at managerial level.
• Age Group: 28-34 years
• Incumbents with positive attitude & excellent communication skills
• Candidates passionate to build a career in Domino's Pizza and should be willing to relocate as per business requirements.
• Profit & Loss Management, Team Management, Business Development & Multiple Restaurants handling are essential for an ideal candidate.