ServiceNow-Senior Role
Exp: 5 years to 6 + years
Location: Hyderabad/ Bangalore
Rates: As per Market
Required:
- Translating functional specifications into logical, competent-based technical designs. Designs and develops new ServiceNow workflows and processes.
- Develop IT Service Management solutions using products such as ServiceNow by customizing the product using technologies Javascript, Jelly, web services including MYSQL, XML, HTML, and CSS.
- Development of custom Service portal pages/widgets to support the Business Organization
- Assists ServiceNow System Administrators with incident resolution, as needed.
- Assists ServiceNow junior developers in developing/customizing applications on ServiceNow platform
- Conduct code walkthrough, code review of junior team members' code.
- Comply with ServiceNow best practices to maintain system compliance.
- Creates comprehensive and well-structured test plans and suites. Estimates, prioritizes, plans, and coordinates testing activities.
- Identifies, documents, and tracks software defects. Performs thorough regression testing of resolved defects.
- Participating in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution.
- Manages Update Set creation and migration to Test and Production environments. Leads ServiceNow maintenance, upgrade planning and administration.
- Vendor coordination for ServiceNow product defects.
Qualifications
Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent
