Help Desk Analyst

 Experience: 2-5 Years

Brief project description:  Help Desk Analyst for Cloud Managed Services team (Voice, email and web support)

Shift Timing: Rotational shifts – 24/7

Educational Qualification: Any Graduate 

Primary Skill: High Communication Skills

Rich experience in Tech Support & customer communication through multiple channels – Voice, email and Helpdesk system like SNOW / Remedy.

Secondary Skill: Technical Aptitude to troubleshoot the L1 Issues

Key Job Description/Responsibilities: 

 

• Voice and email Process experience Mandatory
• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent Customer communication skills.
• Excellent problem solving skills.
• Knowledge of MS Office, Outlook and SNOW / Remedy ticketing system.
• Knowledge of computer hardware and software.
• Knowledge of network and internet.
• Basic knowledge of Server Operating Systems and Cloud Platforms