Permanent Hiring - Asset & Config Management Analyst
SO Number : - 0000060993
Detail JD: Asset & Config Management Analyst
Years of Experience : - 7 to 12
Mandatary Skills :
- Lead a team of Incident Management analysts
- Provide 24x7 incident management response to all P1 and P2 incidents
- Support daily meetings and update SDLT accordingly
- Ensure all incidents are logged on the relevant SM Tool Suites
- Assist in the analysis and identification of incident trends and solutions by analysing SM tools data
- Produce operational reporting to support the incident management service
- Management and control of all P1 and P2 incidents in the SM toolsets
- Operate as the service integrator for P1 and P2 issues where required
- Respond to incidents from customers and internal IS teams
- Provide communications interface and escalation to the Global IS Service Delivery Leadership Team
- Monitor the progress of all P1 and P2 incidents against SLA's
- Provide data to assist Service Level Management in benchmarking performance
- Adhere to the SABMiller Incident Management processes
- Integration into all vendors Services
- Management of all related data and knowledge that supports the Incident management process.
- To provide Incident Management support to all IS Delivery Centres
- Perform Post Incident Reviews and handover to the Problem Management process
- Actively work to reduce the number of reoccurring incidents
- Experience and proven track record of involvement in large delivery programmes from a support service delivery perspective
- Good technical knowledge/understanding; (must have exposure to some of the following)
- SAP technology and modules
- WAN/LAN operations and management
- Global network management.
- Wintel infrastructure operations and management
Strong knowledge and understanding of IS technology areas (within projects and operations)
Client: SABMILLER
Location : BANGALORE
Required position : 1
