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Job Description:
As a Support Service Program-AM, you will be responsible for managing and handling Vendors and its related services to US and international customers. Should have hands on plan and coordination on vendors contract re-newels and performance management. Also responsible for timely reporting to management about daily, weekly, quarterly, and monthly performance figures.
Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Responsibilities:
1. Vendor Selection:
a. Sourcing of Local, Regional & Global Vendors for 3PS Services in Americas, EMEA and APAC
b. Preparing detailed Cost Analysis of Vendor Quotes and doing comparatives.
c. Setup primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU
2. Vendors Contracts:
a. Vendor Contract Renewal Management
3. Vendor Onboarding & Contract Management:
a. NDA Agreements Management
b. Commercial Agreements Management
c. Contract Management and Negotiations of agreements such as MSA, SOW & Similar legal & subcontracting agreements.
4. Product & Service Catalog Management:
a. Product (Hardware or Software (IT Assets) as SKU) & Service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) Vendor Price Catalog Management
b. Product (Hardware or Software (IT Assets) as SKU) & Service (GFS/3PS, GFS/3PL, GTS/3PS as SKU) IRON Sales Price Catalog Management
5. Vendor Performance Management:
a. Vendor Survey
b. Vendor KPI Reporting
6. Vendor Service Dispatching
a. Dispatch Field Engineers at site location
b. Co-ordinate with vendors to source the best FSE/FTE
7. Management Reporting:
a. Prepare Daily, Weekly, Monthly & Quarterly Performance Reports
b. Prepare specialized Spend Analysis, Costing, Pricing & Multi-Party Performance Reporting.
8. Any other task/s project/s as assigned by Management
9. 5+ years of Vendor Management IT domain experience required.
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