Desktop Support with Networking_TCS

JOB DESCRIPTION
Client Name: Cargill Job Title: Field Service Engineer WON/SWON : <> Reporting to: Aqueel Shopurwala Location: India - Gurgaon Department/Practice: IT Job Purpose and primary objectives: Provide 2 nd level IT support in trading environment Key responsibilities (please specify if the position is an individual one or part of a team):

• Providing customer break fix support including off office hours and weekends for designated equipment in building

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

• Documents, maintains, upgrades or replaces hardware and software systems

• Communicating clearly in written and verbal form

• Accepting and delivery of all service calls assigned

• Completing all administrative tasks associated with each call

• Responsible for control and return of assets and inventory

• Other duties may be assigned to meet business needs

• Installing wires and cables as well as splice wires or cables

• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met

• Executive, traders support.

• Video conferencing support.

• Support Remote support teams if required.

• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

• Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):

None

• Other responsibilities Budgets, targets, equipment etc (please specify):

Key Skills/Knowledge:

• Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software

• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)

• Knowledge on office products like word/excel/Email clients

• Proficiency in desktop support including knowledge of current Windows operating systems

• Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix

• Backup restore of OS and Data

• Procurement of Hardware, Maintaining the assets and Hardware spare stocks

• Hands on Audio/Video Conferencing experience

• Experience in performing asset refresh

• Experience in network trouble shooting

• Basic Knowledge on windows Active directory and group policies

• Ability to lift and or move various computer equipment and ladder up to 30 kg.

• Bilingual (Mandarin & English)

Experience required:

• Good Communication skills

• ITIL concepts strongly preferred

• MCSE or MCP preferred

• Min 5 years of relevant experience

• Experience in a trading environment

Duration of the Assignment: 2 Years. Can be extended. Start Date (please mention the date not ASAP) : 27/12/2021 Rate per day/month of billing that TCS will get from client: Salary Range Payable (please specify if sales incentive plan will be applicable ): Number of persons required: 1 Special working conditions (travel, on call etc): Candidate will be based at Indonesia Ketapang Poliplant working in a shift 8AM-5PM or 9AM-6PM Can be called outside office hours for major incidents at the location. Additional remarks (if any): Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Good communication skills required.
Problem ownership and follow-up.