ASSISTANT MANAGER-L1&L2 & Cafe Manager
Reporting to: Cafe Manager / Area manager
Reporters: Asst Managers, OTs, Team Members
KRA:
- Translating company's objectives in the region
- Ensure store compliance with company's operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area
Knowledge, Skills & Abilities:
- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L
- Ability to analyze reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills
- Exposure to Team Management
Qualifications:
Exposure:
- BHM graduate/ Diploma/ any relevant degree or with relevant experience.
- 1.6 - 5 years of experience in handling multiple F&B units
- Retail or related industry exposure
- Age Limit from 18 to 30 years.
Duties & Responsibilities:
Financial:
- Supervise an individual outlet.
- Maximize Cafe sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Assuring the Timely & Accurate indent is placed for the cafe .
- Wastage control measures.
Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
- Motivating the team to ensure the sales target in met.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
Process Indicators:
- Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
- Ensuring the Quality Audits done on day to day basis.
- Integrity cost controllable & Waste Management.
Customer orientation:
- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Ensuring the Training norms are met.
- Ensuring 90% score in the Management Visit Report.
