Production Support should have total responsibility for the creation, migration, and ownership of the schedules, JCL and PROC's, Parmlib's, and other batch resources. Both on and off the mainframe. They should have a vested interest in having a smooth-running and error-free environment. They should make sure that all work load SLA's are met for the current processing cycle.
2. They should be the first-line of the triage of a production issue. They should have the ability to handle JCL errors, restarts, etc. They should then escalate issues that need more hands-on resolution, i.e. bad data, missing files, program abends, etc.
Program and code fixes should be offloaded to the responsible applications support teams.
.Exposure in COBOL, JCL, Db2
Production Support should have total responsibility for the creation, migration, and ownership of the schedules, JCL and PROC's, Parmlib's, and other batch resources. Both on and off the mainframe. They should have a vested interest in having a smooth-running and error-free environment. They should make sure that all work load SLA's are met for the current processing cycle.
They should be the first-line of the triage of a production issue. They should have the ability to handle JCL errors, restarts, etc. They should then escalate issues that need more hands-on resolution, i.e. bad data, missing files, program abends, etc.
Program and code fixes should be offloaded to the responsible applications support teams.
.Exposure in COBOL, JCL, Db2
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