Asst. Cafe Manager / Cafe Manager

KRA:

1. Translating company's objectives in the region
2. Ensure store compliance with company's operational procedures
3. Lead, motivate & develop team to maximize profits
4. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

• Excellent communication & influencing skill
• Result oriented
• Financial awareness & understanding of P&L
• Ability to strategize & analyze reports
• Sales & marketing orientation
• Planning & organizational skills
• Building & developing high performance team
• Operating system & internet skills

Qualifications:

Exposure:

• BHM graduate

• 2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality
• Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail)

Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant)
Duties & Responsibilities:
Financial:

• Supervise an individual outlet.
• Maximize Cafe sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset & Equipment maintenance.
• Assuring the Timely & Accurate indent is placed for the cafe .
• Wastage control measures.
• Ensuring the compliance of the SOPs on cash & all the tenders.
• Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

• Retention of Client.
• Motivating the team to ensure the sales target in met.
• Briefing the team on a daily basis to ensure the team understands the importance SOPs
• Ensure the team is groomed to move to the next level.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members.

Process Indicators:

• Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
• Ensuring the Quality Audits done on day to day basis.
• Implementation of SOPs.
• Efficient utilization of the Client by means of effective charting out the duty rooster.

• Integrity, cost controllable & Waste Management.
• Ensuring 90% score in the Management Visit Report.

Customer orientation:

• Ensure all the Customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall in the cafes.
• Ensuring the MAST & SOPs is followed by the team in the cafe to drive customer focus.
• Ensuring the Training norms are met.
• Ensuring 90% score in the Management Visit Report.