• Provide day-to-day configuration, monitoring, and support for specific aspects of IT infrastructure (network administration, system administration, unified communication etc.) to standards as applicable • Analyze alerts to determine server, database, application, network link failures • Install and configure servers software, applications, tools and patches, as needed • Engage service desk to log tickets • Resolve systems, application, hardware and network trouble tickets • Track related IT issues, coordinate resolution and assist in driving issues to closure • Escalate high severity issues and chronic problems to other technical teams for resolution if needed • Provide timely follow through with customers and IT peers on IT service requests and tasks • Maintain a consistent high quality of work across all responsibilities • Ensure that all changes to infrastructure follow established process and are fully documented • Must be able to relocate as needed by the company • Perform other duties as assigned or requested
