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Function - CRM
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Role - Tele Sales
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Designation- Team Leader
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City - Bangalore
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Experience (Years)2.00 - 4.00
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Qualification - Any Graduates
The position holder will be a part of organization's Sales Communication Team (Voice) and will be
responsible for handling the team of outbound sales communication operators.
Job Responsibilities:
- Responsible to deliver defined Team KPIs (Business Targets)
- Ensures his/her team operators are delivering individual outbound/Inbound calls target, Call Done, Conversion, leads & Tickets closure etc
- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement
- Conducting team meetings, pre/post/mid shifts.
- Roster/shift planning and control shrinkage
Desired Profile:
- Minimum experience required- 1 years (OB/Inbound Call Center)
- Minimum HSC.
- Good communication skills Hindi/English both written and oral
- Ability to lead and manage the teams
- Well versed with MS office
- Knowledge of PPTs & creating content will be an added advantage
If Interested Please revert as soon as possible
