Area Manager

Financial:

1. Supervise cluster of outlets.
2. Maximize area sales performance and drive profits.
3. Sales forecasting and apportioning targets across teams.
4. Reviewing business performance in line with budgetary control
5. Asset & Equipment maintenance.
6. Salary costs for cafe level.
7. Analysis of Sales: Salary ratio in the respective area assigned.
8. Assuring the Timely indent is done for all the Cafes.
9. Wastage control measures.
10. Timely forecast of the stock in order to ensure the smooth operations.

Learning & Development Management:

1. Retention of Client.
2. Client planning & translating requirements to HR periodically
3. Handling transfers & takeovers
4. Inspiring team & conduct employee initiative programs.
5. Appraise subordinates and performance management.
6. Team development and growth.
7. Grievance handling & solving issues.
8. Ensure the Training Certification of team members.

Process and customer orientation:

1. Develop marketing & promotion ideas to increase walk-ins & sales.
2. Ensure smooth support functions and further integration with operation team.
3. Ensure all the Customer complaints are resolved.
4. Analysis of Customer database complaints & drive the footfall in the cafes.
5. Competitor analysis
6. Vendor management.
7. Market Intelligence.
8. Waste management
9. Statutory requirements
10. Cafe issue resolution.
11. Ensure the SOPs are followed through out the cafes.
12. Fortnight Team Meetings to ensure the resolution of complaints.
13. Integrity & cost controllable.