key result / decision areas (outcomes)
- Technical Operational Role: Working as Project Manager at site.
- Project Manager\Team Lead : Ability to handle Customer and Team for all the Incidents , MAC Activity / Trouble Shooting & BAU for Customer.
Key Spoc for
- incharge for the Sites for managing Customer and team for the Project Assigned.
- Incident & Change Management and execution .
- Configuration Management , Maintenance , Support & Optimization of new and existing Network devices and communication Links.
- Manage Communication of Customer.
- Manage Physical infrastructure.
- Participate in Network Planning .
- Conducting Periodic Service Reviews
- Establish Best practices and policies for installing , Configuring , maintaining and troubleshooting network hardware devices .
- SLA adherence and records for reference.
- Maintain Process and procedures as per ISO 27001 standard .
- Documentation and MIS Reporting.
Effective handling of Customer Technical Escalations / Requirement.
Ensure Service Delivery as per agreed SOW / SLA
Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
