- Job Responsibilities :
- Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers
- Follow through tasks and take ownership to ensure they are completed to the required standards
- Delivering excellent customer service without compromising business needs
- Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion
- Ensure all requests are handled within required service standard
- Establish and maintain effective working relationships with colleagues and customers alike
- Maintain regular and consistent attendance, punctuality and appearance
- Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
- Analyse and interpret financial statistics and other data and produce relevant reports
- Adhere to stated policies and procedures relating to quality management
- Think out of the box to deal with in-life process issues to meet customer SLA
Candidate should be flexible for US Shift
§ Excellent Communication Skills
§ This is not a Finance & Accounts Process / Profile / Role / Division
§ Good skills on Excel
§ Customer engagement skills
