Backend Operation

 Skill :: Backend Operation
Experience Band :: 1-3 Year
Job Location :: Gurgaon

Brief overview of CDS :


Gurgaon operations is being setup to provide back office contract management functions. CDSS staff in Gurgaon will support the contract managers and business managers by providing back office services in the following 8 service towers:

1. Service Request Management: - Dealing to provide new /modify/cease the any service to the BT customer. SRM is revenue generation engine wherein we deal with customer orders to grow our revenue E.g. Customer order 1000 telephone line for their new site or cease 500 existing telephone lines
2. Billing: - Once the service request is completed it goes to the billing team to charge the invoice on monthly basis. Complete, accurate and timely invoicing is critical for customer payment and BT cash flow