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Be the SME in a crisis situation, support the bizops organization with research and analysis work - be it for a customer incident or a customer ticket that needs a deep dive in finding the root cause.
Build and support different environments, acquire knowledge of quarterly release items and support them once live
Support releases before they go live through activities such as system design consulting, capacity planning and launch reviews
Maintain services once they are live by measuring and monitoring availability, latency and overall system health
Track and manage platform vulnerabilities and work with stakeholders in getting them addressed on time
Scale systems sustain-ably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Liaise with partner teams like Customer service, Implementation support, Security teams, Internet Operations and Development teams to manage successful implementations on the Commercial platform.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead DevOps automation and best practices.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
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