Role: Service Manager
Experience: 7+ Years
Location: Hyderabad
Notice: 15 Days/ 30 Days Max
Education: Any Regular Education (10+2+3/4)
Mode: Permanent
Job Descriptions:
- 7+ years of experience in IT Infrastructure and Application Managed Services, handling multiple customers Hosted in Azure Cloud.
- Experience with 24/7 shift and resource management.
- Good Negotiation and Interpersonal skills.
- Should possess excellent communication skills, inter personal skills, Customer Management, people /team management skills
- Experience in understanding business requirements of an organization and aligning delivery to meet the business objectives
- Good exposure to IT Infrastructure management tools & technologies e.g. Strong understanding of the ITIL processes - Incident management, configuration management, Problem Management, Service Requests, Change management, Release Management, capacity planning and service level monitoring
- Experience with Service Now and Reporting tools.
