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• Taught your team how to do their roles more effectively
• Managed headcount and departmental costs when cost was under pressure
• Undertook a teambuilding exercise and measured your team's motivation & feedback
• Managed a low performing team to a successful outcome
• Made decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables).
• Actively participated in strategy setting sessions
• Aligned project plans and objectives with BT strategy and values
• Been a spokesperson for others on issues of integrity
• To suit the needs of a customer, colleague or client; moved outside of expected process or practice
• Worked with people from other business locations or functions
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