Genesys Technical Expert

SN Required Information Details 1 Role Genesys Technical Expert 2 Required Technical Skill Set Genesys and SIP
1) Troubleshooting  Experience Genesys 8.0 and higher Environment (Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications)
2) NICE WFM
3) Genesys Infomart
4) Genesys Intelligent Workload Distribution (IWD)
5) Working experience in UNIX/LINUX SQL, Shell scripting, Oracle 3 No of Requirements   4 Desired Experience Range 4+ years in above skills 5 Location of Requirement Hyderabad, India & Brussels, Belgium   Desired Competencies (Technical/Behavioral Competency) Must-Have

1. Experience in Genesys support
2. Call Centre support experience
3. Excellent interpersonal, written and oral communication skills.
4. Experience in SIP servers, SIP call analysis and SIP-Trunking
5. Experience in Infomart report handling
6. Incident and Problem management skills

Good-to-Have

1. IWD application exposure
2. Unix and  SQL Queries 
3. Knowledge on XML, VXML, PHP, HTML, webserver applications.
4. Speaking knowledge of French/Dutch