AVP Delivery Head

Role – AVP Delivery Head
Location - Pune
Relevant Experience – 18+ years


Key Responsibilities
Owning and managing portfolio of customers from delivery and operations perspective;
should have 18+ years of experience of managing programs and projects
• Responsible for P&L of a portfolio ranging between around $15+ million
• Focal point of contact for key customers in the portfolio
• Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts
• Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively
• Own the growth of the portfolio and be responsible for hiring and offboarding decisions
• Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making
• Facilitate communication upward and across project teams
• Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction
• Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals
• Understanding and experience of working with customers from one or more sub-verticals - Manufacturing, Auto, Hi-tech

• Experience of managing large programs in the new age digital areas (AI/Client, IOT, RPA etc) along with experience of managing support and maintenance programs across enterprise systems, applications and infrastructure services
• Participation in organization's strategic initiatives and should be able to lead some of them
• Key performance measurement parameters are – Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation

• Based out of Pune
• Will be reporting to Vertical delivery head


Behavior Competencies

• People Management
• Conflict Resolution
• Solutioning
• Customer Service
• Accountability
• Judgement and decision making
• Excellent Communication