We have exclusive openings for Service Desk profile.
Exp: 2 to 5 Years
Location: Hyderabad
Please find the below JD
- Updating the Daily tracker, Network availability report and Wi-Fi status report.
- Working on Microsoft Server 2012, Windows 7,10, configuring host machines and deploying VDI systems.
- Resolving tickets from the user using Remedy ticketing tool.
- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
- Teach and train team members on various customer service strategies
- Led team providing telephone and online support to customers experiencing technical issues.
- Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
- Monitored technical team calls to ensure maintenance of technical skills and good customer service.
- Tracked and logged all calls for each shift.
- Identified problem areas and implemented all necessary training.
- Held weekly team meetings and involved staff in planning and decision making.
- Collaborated with other departmental leaders
