APN Consulting has an immediate need for a direct client requirement:
Job Title: ServiceNow Integration Subject Matter Expert (SME)
India / Remote – Offshore
Responsibilities:
- Serve as the primary technical resource for ServiceNow integration initiatives, with expertise across IT Service Management (ITSM), platform integrations, Customer Service Management (CSM), and Human Resources Service Delivery (HRSD).
- Lead the design, development, and implementation of complex integration solutions involving ServiceNow and other systems, ensuring seamless data flow and process automation.
- Collaborate with stakeholders to gather integration requirements, understand business processes, and define integration strategies that align with organizational goals.
- Architect and configure integration solutions using ServiceNow integration technologies, including RESTful APIs, SOAP web services, MID Servers, and IntegrationHub.
- Design and implement data mappings, transformations, and orchestration workflows to facilitate data exchange and synchronization between ServiceNow and external systems.
- Provide technical guidance and support to development teams during the implementation of custom integrations and enhancements.
- Conduct integration testing, performance tuning, and troubleshooting to ensure the reliability and scalability of integration solutions.
- Document integration designs, configurations, and technical specifications, maintaining comprehensive documentation for future reference and knowledge transfer.
- Stay updated with the latest ServiceNow features, functionalities, and best practices related to integration capabilities.
- Collaborate with ServiceNow architects, developers, and administrators to establish integration governance processes and standards.
- Participate in ServiceNow community forums, user groups, and knowledge sharing sessions to enhance expertise and contribute to the broader ServiceNow community.
- Act as a mentor and subject matter expert for junior team members, providing guidance and training on ServiceNow integration principles and best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
- Extensive hands-on experience with ServiceNow integration technologies and methodologies, including ITSM, platform, CSM, and HRSD integrations.
- In-depth knowledge of ServiceNow integration architecture, data model, and RESTful API framework.
- Proficiency in JavaScript, Glide API, Scripted REST APIs, and other ServiceNow scripting languages and tools.
- Strong understanding of integration design patterns, data transformation techniques, and message queuing technologies.
- Experience with ServiceNow Discovery, Orchestration, and Event Management modules is a plus.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or IntegrationHub are highly desirable.
- Familiarity with ITIL, Agile, or DevOps methodologies and best practices.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical challenges.
