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Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing
Maintained production platform up and running for business and took proactive action that leads to failure
Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction
Knowledge and exposure of front to back office trade life cycles of OTC derivatives clearing, including understanding of rates and credit clearing through CCPs such as: ICE, CME, and LCH Swapclearetc
Served as a Subject Matter Expert (SME) for OTC Clearing on various Clearing Broker/ Futures Commission Merchant Product Offering projects
Good knowledge in UNIX and SQL
Monitor Level 2 issues/tickets opened internally and by customers for application issues
Being proactive with regards to catching problems before they negatively impact production
Excellent skills in business application development, problem solving skills with a strong technical background and good interpersonal skills & customer relational skills.
Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing
Maintained production platform up and running for business and took proactive action that leads to failure
Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction
Knowledge and exposure of front to back office trade life cycles of OTC derivatives clearing, including understanding of rates and credit clearing through CCPs such as: ICE, CME, and LCH Swapclearetc
Served as a Subject Matter Expert (SME) for OTC Clearing on various Clearing Broker/ Futures Commission Merchant Product Offering projects
Good knowledge in UNIX and SQL
Monitor Level 2 issues/tickets opened internally and by customers for application issues
Being proactive with regards to catching problems before they negatively impact production
Excellent skills in business application development, problem solving skills with a strong technical background and good interpersonal skills & customer relational skills.
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