FORTINET ENGINEER - BANGALORE LOCATION

Fortinet Engineer - Bangalore location 

Job Responsibilities
•Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiGate, FortiMail,   FortiManager and FortiSandbox
•Collection, analysis and change recommendations of configuration information 
•Collection and analysis of customer network information 
•Collection and initial analysis of packet trace information 
•Recommend corrective actions based on analysis 
•Provide customer education where needed due to gaps in networking, product knowledge etc... 
•Consultation of technical documentation, bulletins and release notes for known problems 
•Follow up on technical cases including proper escalation and management of the case until case closure. 
•Manage customer communications and expectations until the closure of each case

Job Skills Required
•Experience in a technical support role in a networking/security company or equivalent education 
•Strong understanding of TCP/IP, routing protocols, Switches                                    

*Experience with security products firewalls, sandboxing, Anti Spam, virus scanning 
•Strong troubleshooting and problem solving skills 
•Extensive working knowledge of Windows, UNIX or Linux 
•Strong English skills both written and verbal.

Work location : Koramangala – Bangalore location - 
Yrs of Exp-3-5Yrs