Hyperion patching and upgrade including:
System level OS patches
Patches for third-party products (J2EE servers, PDF Print software, Microsoft Office, etc.)
Patches to the product suite which may include full product reinstallations
Hyperion application security configuration including management of users/groups within Shared Services and their proper role assignment
Performance tuning of the system and application processes
Applications migration and code base-lining
Scheduled maintenance Monitor system performance with 'Performance Monitor' or some similar tool
Monitor Hyperion System Logs for errors and outage conditions
Manage Hyperion Services for uptime
Manage complete system backups including the necessary MAXL scripting for Essbase backups (archive mode, etc.)
Manage or assist with management of all system RDBMS backups
Troubleshoot issues with both client and server systems
Smart View Client connections, FR Studio connections, HFM Client support
Essbase cube stop/start, HFM application start/stop, JVM monitoring and troubleshooting, IIS/Apache/OHS support and maintenance
Migration of objects between environments (Dev, Test, Production) using LCM
Manage the technical documentation of all fixes, versioning, and issues for the suite
Manage all technical tickets both with the internal ticketing system, and externally to Oracle or other vendors
Understand changes in application base/scope to ensure the architecture does not need to grow
Monitor all system usage metrics so that additional hardware is expanded in advance of need: RAM, Disk, Processor, etc.
Technical infrastructure expertise to provide implementation, support and maintenance for HFM, FDQM, DRM, Hyperion Financial Reporting, Planning and Essbase.
Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives.
