Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
Taking complete ownership to ensure services are delivered within agreed timeline and standard.
Working with internal and external supplier to meet the end customer requirement
Formulate customer proposal detailing margin with commercial and technical documentation
Collaborate with customer's technical team to understand the requirements and capture the complete requirement
Delivering low complexity services to end customer within agreed timeline
Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
Ensure all requests are handled within required service standard and completed against the agreed SLA's
Establish and maintain effective working relationships with colleagues and customers alike.
Maintain regular and consistent attendance, punctuality and appearance.
Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
Analyse and interpret financial statistics and other data and produce relevant reports.
Adhere to stated policies and procedures relating to quality management.
Understand the basic telecommunication terminologies and familiar with telecom network
Think out of the box to deal with in-life process issues to meet customer SLA.
Proactive approach and good in escalation management
Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
Taking complete ownership to ensure services are delivered within agreed timeline and standard.
Working with internal and external supplier to meet the end customer requirement
Formulate customer proposal detailing margin with commercial and technical documentation
Collaborate with customer's technical team to understand the requirements and capture the complete requirement
Delivering low complexity services to end customer within agreed timeline
Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
Ensure all requests are handled within required service standard and completed against the agreed SLA's
Establish and maintain effective working relationships with colleagues and customers alike.
Maintain regular and consistent attendance, punctuality and appearance.
Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
Analyse and interpret financial statistics and other data and produce relevant reports.
Adhere to stated policies and procedures relating to quality management.
Understand the basic telecommunication terminologies and familiar with telecom network
Think out of the box to deal with in-life process issues to meet customer SLA.
Proactive approach and good in escalation management
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