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1. JOB DESCRIPTION (UCS A ) –Specialist
o The Unified Communications Engineer will participate in a global technology team delivering IPT and video applications.
o Provide support for UC products and services deployed in India & RoW and support global IT staff with UC issues.
o Performs systems tuning to optimize performance of IPT systems and reduce communication costs.
o Analyzing IPT systems performance data for purposes of capacity analysis and management.
o Be accountable for technical aspects of the platform, developing complex solutions, and ensuring solutions will fit within the network architecture.
o Keep up-to-date with advanced Unified Communication technology used by the industry.
o Assume responsibility for technical studies, and make recommendations for products and services covering overall UC platform.
o Three to Five years of the required experience must have been in the implementation, maintenance, modification and/or operation of large telecommunications systems and networks
MAJOR TASKS AND RESPONSIBILITIES MAY INCLUDE
o Manage multiple UC infrastructure projects and L2 operational tasks concurrently.
o Install, configure, and maintain voice networks related to UC
o Install and maintain CUCM, UCXN, and UCCX
o Provide third level support to Operations and Service desk teams
o Support Cisco CUCM, Avaya SM & Client implementations
Requirements
o KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
o Demonstrated experience with Cisco Unified Communications Manager (CUCM),Unity Connection, Voice Gateways, CUBE, IP Phones
o Performance reporting, network optimization and troubleshooting of enterprise IPT deployments.
o Demonstrated experience managing security policies and procedures for IPT and video.
o Experience with Tandberg VCS, VCS-e, MSE8710, and MCU8510 desirable
o 4+ years network engineering experience with focus on IPT particularly CUCM
o Hands on Knowledge/ Experience of H.323, H248, MGCP and SIP
o Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP
Trunking concepts, topology design VoIP media RTP/RTCP
o Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, E&M
o Experience / Knowledge of compression algorithms G729, G711, G722 etc
o Extensive experience configuring, implementing, and troubleshooting QoS
o Experience supporting Voice Transport, including setup, configuration, and troubleshooting of toll-free numbers desirable
o Demonstrated experience in performing upgrades of CUCM 10.X, 11.X
o CCNA or CCNP Voice desired
o Excellent oral and written communication skills desirable.
o Architecture, engineering and construction experience desirable.
o Ability to work independently, defines priorities, and meets critical deadline.
o Exceptional problem solving and analytical skills to resolve issues and challenges
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