Mandatory skills: eTom, CRM and telecom domain must
Experience:8 yrs.
Location : Pune
JD:
Telecom Business Consultant
Consulting Delivery related
- MBA with Telecom background and min 8 years of Telco work experience
- Participating / leading in customer facing consulting activities
- Identifying issues and forming hypotheses and solutions
- Presenting findings and recommendations to clients in line with pre-defined client business objectives
- Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out
- Managing projects and programmes with focus on client / stakeholder management
- Liaising with the client to keep them informed of progress and to make relevant decisions
- Strong communication, articulation and presentation skills
- Proven ability to deal with ambiguity and carve out meaningful resolutions
- Ability to conceptualize/drive business change on complex programmes
- Facilitate a culture of continuous improvement where the team is committed to finding new ways to improve the service it provides to the business.
Experience/Knowledge Required
- Domain Focus (required)
- Experience and good understanding of telecom value chain, markets, key technology as well as business trends, challenges in emerging vis-a`-vis mature markets etc.
- Industry reference Standard Frameworks & Tools Focus (required)
- General awareness of industry reference standards such as eTOM (BPF), ITIL, NGOSS, TOGAF etc.
- Conversant with Process Modeling tools like Visio/ ARIS/ PEGA/ Casewise etc.
- Functional Domain Focus (required)
- Good understanding of various business, technology as well as operational solutions in functional domains such as
- Overall B/OSS (Service Fulfillment and Assurance)
- Customer Interaction management (CIM) & CRM
- Order Management (COM/SOM)
- Product lifecycle Management/EPC
- OSS/Network Inventory & Billing
- Business Process Focus (desired)
- Understanding and having ability to design business processes across specific or entire value chain of telecom industry vertical: L2C (Lead to Cash or Service Fulfillment) / T2R (Trouble to Resolve or Service Assurance) / C2M (Concept to Market)
Also please share details in below tracker only.
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With warm regards,
Mayuri Bansode
Business Co-ordinator-RMG-TMG(BE/P2PR)
Sharda Annex-Pune
Extn:1745
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