Role:
Senior Business Analyst
Band:
5
Function:
Client Services
Sub-function:
Projects/Presales
Reporting to:
AVP – Projects / Presales
Role Objective
Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes. Coordinate with process owners and business to understand the as-is process and design the automation process flow. Facilitate change requirements as part of a structured change control process.
Professional Know-how
Academic:
Graduation or Post Graduate (any discipline)
Desirable: Graduate of Software Engineering
Experience:
- Work experience in ITeS / IT / Robotics Process Automation sectors
- Automation opportunities identification, solution designing
- Should have preferably worked on RPA-related projects in the role of a business analyst
Working Relationships
Internal:
- Business Lines
- Leadership Team
External:
End client representatives (based on project requirement)
Primary Responsibilities
- Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes
- Coordinate with process owners and business to understand the as-is process and design the automation process flow
- Facilitate change requirements as part of a structured change control process
- Maintain proper documentation for the solutions, test procedures, and scenarios during UAT and production phase
- Work with project managers, client contacts, software delivery and testing teams to ensure requirements are understood and documented
- Facilitate daily stand up meetings on behalf of project manager, Coordinate with client on a day to day basis for scope clarifications
- Solve day-to-day issues arising while running automation projects and provide timely resolutions.
Technical Skills:
Exposure to
- BRD
- FRD
- Solution Document
- Requirement gathering
- Knowledge of RPA tools currently available in the market
- Working knowledge of RPA tools will be added advantage
Skills & Experience
- Excellent interpersonal & organizational skills
- Strong leadership and decision-making skills
- Excellent oral and written business communication
- Delivery-oriented, able to meet deadlines and expectations while juggling multiple and changing priorities
- Strategic orientation combined with operational strength / task orientation
- A consultative approach and ability to build long-term relationships.
