JD Attached
Primary Skill : ITIL Cross Functional Service Management
L1 Panel Sarumathi Pichandi
EXP : 5-8 years
Job Location : Bengaluru
- As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc
- Prior working experience of handling foresaid processes preferred
- Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure(Network, Compute, ServiceDesk etc) and Application maintenance (ERP, BI, Perforce applications)
- Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
- Lead the ITIL Process resources to achieve the Process KPIs and Service level targets
- Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue
- Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
- Driving the internal audits, define and drive service improvement programs based on the external audit findings
- Report the Customer on all Process areas as per the Contractual agreements
- ITIL4 certification preferred
