Delivery and Operations
- This role requires individuals to work within the demands a local & global 24x7 High availability transaction oriented network.
- Install, configure, maintain, support, and secure the organization's network communications, including LANs and/or MAN network devices.
- Identifies network problems, isolates root causes, and initiates corrective action.
- Determines priority of action and additional resources required, based on severity of service interruption.
- Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
- Interact with peers regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines.
- Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements.
- Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
- Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
- Ensure operational risk management/reporting reviews and actions are taken for risk matrix/capacity management.
- Ensure local strategy follows global strategy. Harmonize tooling and processes accordingly.
- Practice Service Culture and Leadership model.
- Develop Innovation, focus on developing talents. Contribute to peer coaching & mentoring whenever possible.
Qualifications
- Graduate or equaling degree Certification
- Appropriate advanced industry network certifications are preferred.
- 8+ years of Experience in network environments (network switching, routing and datacenters)
- Knowledge of ITIL concepts is critical
- Experience and strong knowledge of managing in a matrix organizational structure
Abilities Functional skills required
- Strong analytical & troubleshooting skills with an eye for detail
- Strong process & change management capabilities
- Effective interpersonal skills in a multi-cultural team environment
- As a highly skilled specialist, contributes to the development of concepts and techniques.
Abilities / Technical skills required
- Cisco Switches and Routers; LAN Data Center expertise; strong experience in handling LAN/MAN
- Connectivity.
- Scripting skills: Good experience in automation of network monitoring, L1 task automation.
- Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
- LAN & MAN Optimization techniques; Wi-Fi Network infrastructure operations
- Dynamic Routing - Configure industry standard dynamic routing protocols
- Strong Network monitoring tools experience
- Load Balancing - Global DNS load balancing and local application load balancing.
JOB COMPLEXITY
Consistently works on complex assignments requiring some independent action and a high degree of
initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates
daily work covering multiple assignments.
SUPERVISION
- Determine methods and procedures on new assignments with some independence. Often acts as
facilitator for group.
- Define objectives. Ensure team's performance and risk coverage.
- In conjunction with HR, ensure execution of talent acquisition and talent management programs.
- Ensure workload management in its team. Provide frequent reporting.
- Implement or develop ITIL-based culture in production related issue
Budget
Contribute to the management by providing right level of inputs for CAPEX, RECEX, Landing Plan
Re-forecast.
Contract Management: Liaise with vendor management for cost efficiency perspective, look for new initiatives and renewal of the core infrastructure platform.
