Director of Engineering, AI Ops

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

We are always looking for strong technologists who are passionate to solve large scale highly complex engineering problems, in a repeatable and maintainable way. The ideal candidate is passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise to lead software and architecture discussions and guide cross- functional product and engineering teams through functional definition, solution, and integration stages on large scale. They have a proven track record of leading and mentoring their teams to reach their highest potential.  

Job Description:

Director of Engineering, AI Ops 

 

What you need to know about the role:  

Do you want to work on the platform that’s the lifeline of global e-commerce? Does the thought of working and moving billions of dollars daily excite you? Do you want to build cutting products that leverage GenAI to build scalable reliability platforms? If so, read on! 

The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next stage of growth in the AI Ops space. In this role, you will work with business, product, and technical stakeholders across the company to build the platform that powers PayPal to an industry leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability and Site Engineering domains, and a strong background in high transaction volume environment, ideally in the fin-tech field.  

 

Meet our team:  

The Site Reliability Organization works with groups across the company to ensure that our customers get a world class, highly reliable experience when interacting with any of PayPal’s products (Ex: PayPal, Braintree, Venmo, etc).  This translates to work that is high-impact and highly visible. The selected candidate will have a unique opportunity to make a significant impact on scale, performance, and customer experience by building highly available and scalable platforms using emerging technologies like Cloud, AI/ML.  

 

Your way to impact:  

We are always looking for strong technologists who are passionate to solve large scale highly complex engineering problems, in a repeatable and maintainable way. The ideal candidate is passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise to lead software and architecture discussions and guide cross- functional product and engineering teams through functional definition, solution, and integration stages on large scale. They have a proven track record of leading and mentoring their teams to reach their highest potential.  

 

In your day-to-day role you will be responsible for:  

• Drive a results-oriented culture with a strong focus on engineering excellence, execution, and craftsmanship.  

• Recruit, motivate, mentor, and lead the best engineering and management talent  

• Ability to lead complex discussions and engagements that involve multiple project teams from PayPal and our partner organizations  

• Build and scale platforms  

• Construct a business and technical architecture that levers industry standards and use cases to create operating efficiency  

• Provide strategic guidance and direction to development teams  

• Manage geographically distributed teams.  

• Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives. Balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate.  

• Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner.  

• APAC level exec leader to step in as necessary for high visibility site incidents. 

 

What do you need to bring:  

• Solid track record of over-achieving engineering and platform delivery and scaling targets  

• 15+ years' experience as an Engineering leader.  

• Experience in infrastructure engineering, site reliability, devops practices and cloud (GCP preferred) 

• Experience in Payments, FinTech, and Financial Services industry is required.  

• Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely  

• Excellent time management skills with ability to manage a large, diverse set of to- do’s – vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable  

• Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives  

• Experience in building and leading a geographically distributed team 

• AI experience a huge plus 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit  ,   and  .

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Any general requests for consideration of your skills, please

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