Job Title: Integration Solutions Consultant
Reporting lines: solid-line to local IBC Manager and dotted-line into the regional/in-country function manager
FT Generic job code: CUS72A
Job Code: Consultant
Job Code ID: AIPC01
Job Band: PRO
mission / role purpose
A professional who works with clients to develop quality communications solutions in order to solve / address a client's business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client's requirements; the assessment. The role is that of client advocate and takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Client facing activities such as presentations and negotiation in conjunction with the account manager is expected.
Key Tasks and Responsibilities:
As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities:
- Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
- Ownership or support on creation of projects consulting blueprints and boilerplates
- Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
- Support on site or remote migration for complex solutions/environments, as required
- Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
- Acting as pre-sales consultant for some of the organic growth activities as needed.
- Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
- Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
- Be recognized as an authority on Orange products and services both internally and externally.
- Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
- Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
- Participates in projects as part of a project organization respecting cost, quality and time constraints
- Provide consulting assessments for new and existing customers if needed.
- Ownership of the technical solution from concept to subsequent implementation.
- Present technical solutions to partners and their end-customers, both formally and informally, as required.
- Any other duties as required by Manager
- Within Orange Business Services:
Sales, Consultants, Project Managers, Solution experts, Architects, Implementation teams
- Outside Orange Business Services:
Vendors, Customers, Partners
Non-people manager
- Candidate Profile:
- Skills / Qualifications:
- BSc in Telecommunication or equivalent
- Technical certifications (minimum CCNP/CCDP/CCIP level) or equivalent experience
- CCIE or equivalent is a plus
- Fluent in both spoken and written English, other language is a plus
- Presales experience is a plus
- Security, UC or WAN optimization experience is a plus
- Excellent communication and interpersonal skills
- Excellent customer facing skills with track record of effective experience
- Excellent team player
- Reasonable business & commercial acumen
- Excellent organizational and planning skills
- Detail oriented
- Time management skills
- Independent self-starter
- "Can Do”, customer-focused attitude
- Professional Experience : Minimum of 7+ years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting
Minimum of 7 years related work experience in customer facing organizations within the Telecom or IT industry.
