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The DEx Process Specialist will be responsible for:
Process Envisioning :
Ø Connecting with the business, delivery and DEx Enable teams to research on industry trends / competition
Ø Gathering inputs to define relevant and effective processes for effective adoption
Ø Collaborating with internal/ external stakeholders and vendors on implementing the innovative thoughts proposed and making processes more adaptable and user acceptable
Ø Adopting appropriate tools and techniques like value stream mapping etc. and suggesting automations that could be included as a part of process definition and orchestration activities
Ø Identifying the impact of the changes proposed/ approved and initiating appropriate action
Ø Developing relevant documentation like Functional Requirements , design documents etc. for baselined process re-engineering approaches.
Process Definition and Orchestration -Industry & Business Aligned:
Ø Defining processes along with Process Owners, Subject Matter Experts and other Point Of Contacts
Ø Designing the scope for the automation of processes in the platform
Ø Ensuring that the processes defined comply with frameworks and meet the applicable quality standards
Ø Program Managing the definition of other process delivery aids like metrics, assessment, estimation, DA, DRM, etc
Ø Working with the platform team to orchestrate processes on the Enterprise Delivery platform.
Process Evangelization and Rollout:
Ø Developing rollout plans for processes with a focus on effective evangelization, piloting and communication to the involved stakeholders
Ø Developing training material and other communication artifacts required for the rollout.
Ø Working with Delivery teams and other stakeholders in training, piloting and rollout whilst monitoring the effectiveness of the process
Ø Enhancing the processes based on feedback received from the field.
Process Assessment:
Ø Representing the process team in client audits and external certification audits.
Pursuit Solutioning:
Ø Providing need-based support on Request For Information / Request For Proposals to the organization
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