Participate in the upgrade of software/releases, including the customization of functionality and the performance of technical tests to ensure minimal impact on the business
Respond to and resolve access and performance issues for our business users
Manage communication with IBM / Cognos on debugging efforts and trouble tickets
Management of application recovery/safeguard protocols
Documentation of environment / production change controls logs
Lead application performance monitoring efforts / job monitoring/audits/system usage
Conduct research and make recommendations on Cognos BI/TM1 and related technology products, services, protocols and standards in support of Business Intelligence analytics and reporting
Drive the development/maintenance of the Cognos BI environment and infrastructure
Develop, implement and maintain change control and testing processes for modifications
Installation and upgrades of Cognos applications across multiple environments
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