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Job Description – CDM Professional
Job Details
Job title
CDM Professional
Reports to (job)
CDS Operational Lead
Business Unit
GBS
Team
Contract Delivery Services
Job Dimensions
Contract Complexity (medium-high) and or Volume
Direct Reports
Indicativedirect reports: 0
Career Level
E
Indicativedotted linereports: N/A
Why BT?
We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desireto be personal, simple, and brilliant for our customers -
those are the values we liveby whilst also creating an inclusiveworking environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scalecapableof achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world
online, safe and secure, to delivering largescaletechnology infrastructure likethe creation of BT Sport.
Today in this fast changing, always on, digital world our purposeremains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilienceto help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursuenew careers. If that's you and what you're looking for, we'd love you to be part of our future.
Why Business Unit/Function
Group Business Services lies at the centre of BT's transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently. The purpose of Contract Delivery Services is to be recognised as a world class delivery organisation supporting theend to end L2C process on behalf of BT's
largest corporatecustomers, ensuring end to end delivery of servicerequests, projects and customer billing
Why this job matters
Responsible for ensuring that CDS functional tower services, for one or more medium-high size/complexity contracts, are
delivered to the requirements of BT's Global or Enterprise Customer Contracts whilst ensuring that all BT internal controls are met.
What I'll be doing – your accountabilities
Skills required for the job
The CDM Professional is functionally aligned to one or more of the following activities supporting oneor more medium contracts:
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