JD:-
The Technology Operations Center (TOC) Analyst performs technical analysis of issues and outages as they occur across Client's Core IT Systems
This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers
The TOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations
This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements
The TOC analyst may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts
