Qualifications: Technical background ( BCA, BSc , B-Tech/BE, Science Graduate & Graduates )
Skills/Experience: Understand the BT products and services that they represent to a solid 'basic' level (e.g
same as Local IT employees) and in-depth BT's operational/service processes
Due to the technical nature of their work, 1-2 months of formal training is required and these people are not 'script-driven' call centre types but "Process driven” Operations
Good Communication skills ( Written & Spoken English)
Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM , VPN & remote connectivity, Hardware(Laptops , Printers, Handheld devices), SharePoint, Password reset.
