Salary range looking 6 to 10 L.
Please find the JD below.
+ yers of experience required
Basic Network Troubleshooting Skills.
IP Telephony Concepts.
Should have 5 years of experience in Cisco Voice Support.
Should have 2 to 3 years of experience as Technical lead providing solutions/escalation handling etc.
Should have experience in understanding the business requirements and designing VoIP infrastructure.
Should have experience in Adhering to the process for any changes in the system with respect to the ITIL Standards
Must be certified in CCNP-Voice/CCVP ,ITIL.
Knowledge in Avaya is a Plus.
Good understanding of
- L2/L3 switched campus environments and end-to-end QoS configuration/troubleshooting
- Voice trunking/signaling including ISDN T1/E1 PRI, CAS, FXS/FXO, E&M
- Voice Protocols and Media: H.323, SIP, MGCP, SCCP, RTP/RTCP, Voice Codec troubleshooting and design.
- Cisco Call Manager (versions 8.x 9.x), Unity 9.x,UCCX 9.X, SRST, Call Manager Express, Gateways, Conferencing/transcoding and LDAP directory integration
- Partitions, Calling Search Spaces ,Translation Patterns ,Route Patterns ,MTP ,Media Resources etc
- Experience with large scale IP Phone deployments and developing sound methods and procedures for a positive end-user experie
- Excellent troubleshooting skills. Must be able to quickly identify and resolve Voice related issues
- Any conferencing Solutions like Webex ,Citrix GTM or Cisco call manager to Microsoft Lync integration for Audio Conferencing
- Licensing within CUCM ,Unity etc
Working with Cisco TAC for Network Down Issuec
