Responsibilities
- Diagnose and troubleshoot incoming client help desk requests and calls
- Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
- Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
- Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
- Knowledgeable in software deployment using JAMF (Casper)
- Extremely knowledgeable with Helpline Ticketing Tool
- Assist with new employee on boarding (hardware configuration, user accounts, training)
Qualifications
- Proven trouble shooting skills
- Ability to establish priorities, work independently and proceed with objectives without supervision
- Ability to develop/follow standard processes and complete documentation as needed
- Ability to communicate well with clients, including clear explanations of complex technology issues
Must-Have Soft Skills
- GREAT attitude
- Good communications
- Strong work ethic
- Dedication to our team
- Ability to work independently
- Ability to empathize and align with customers needs
Great customer service
- helpful and calm under pressure Diagnose and troubleshoot incoming client help desk requests and calls
- Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
- Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
- Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
- Knowledgeable in software deployment using JAMF (Casper)
- Extremely knowledgeable with Helpline Ticketing Tool
- Assist with new employee on boarding (hardware configuration, user accounts, training)
Qualifications
- Proven trouble shooting skills
- Ability to establish priorities, work independently and proceed with objectives without supervision
- Ability to develop/follow standard processes and complete documentation as needed
- Ability to communicate well with clients, including clear explanations of complex technology issues
Must-Have Soft Skills
- GREAT attitude
- Good communications
- Strong work ethic
- Dedication to our team
- Ability to work independently
- Ability to empathize and align with customers needs
Great customer service - helpful and calm under pressure
