The key responsibilities of this role are:
- 24x7 support for Fidelity's Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.
- Rapid response to address high severity (severity 1, 2 and 3H) incidents.
- Pro-active issue detection and resolution as well as service monitoring.
- Service restoration subsequent to unanticipated outages or disruptions.
- Driving root cause analysis and resolution to closure.
- Identification and driving of database related service quality improvements and engineering deliverables.
- Provision of technical support on a shift, on-call and rotational basis.
- Resolution of production support issues.
- Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.
- Management and progression of Action items.
- Automation and process improvement of database activities.
Your skills and experience
- Excellent Microsoft SQL Server administration skills in a production support capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high performance environments.
- Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.
Personal Skills
- A good team worker.
- Ability to prioritise and co-ordinate activities.
- Experience of working to tight deadlines on a regular basis.
- Good analytical, problem solving and documentation skills.
- Ability to adapt to changing business needs (flexible) and learning new skills quickly.
- Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
- Calm approach when under pressure.
- Customer focused – strong service ethic.
- Ability to work on own initiative with minimal direction.
Technical expertise
Above 7 Years of progressive working knowledge of database technologies
- Microsoft SQL Server Certified Professional
- Microsoft SQL Server (2005, 2008, 2012)
- Good understanding of Windows and UNIX operating systems
- Shell scripting (T-SQL, PowerShell, UNIX)
- Database backup, restore and recovery
- Database performance tuning
- Database replication technologies including Microsoft SQL Server mirroring and log shipping and Sybase replication server
- Database clustering technologies including Microsoft Clustering and Veritas Cluster Server
- Microsoft Reporting and Analysis Services
